We're with you every step
Buying software is just the beginning. DataCrud's service team ensures you get the maximum value from your investment — from day one and beyond.
Implementation & Onboarding
Our dedicated onboarding specialists will set up your account, configure it to your business needs, and migrate your existing data — so you're live within days, not weeks.
- Business requirements analysis
- Account setup and configuration
- Data migration from spreadsheets or legacy software
- Team training sessions (on-site or virtual)
- Go-live support
Training & Enablement
We make sure your team is fully confident using the software. From admin training to end-user sessions, we cover every role.
- Role-based training programs
- Video tutorials and guides
- Bengali and English training materials
- Train-the-trainer sessions for large teams
- Refresher courses on new features
Custom Development
Need a feature or integration that's not in the standard product? Our development team can build custom modules, reports, and API integrations tailored to your business.
- Custom reports and dashboards
- ERP/accounting integrations
- Third-party API connections
- Workflow automation
- Mobile app customization
24/7 Support
Our multilingual support team is always available. Get help via WhatsApp, email, or phone — in Bengali or English — whenever you need it.
- 24/7 WhatsApp support
- Email ticketing system
- Phone support during business hours
- Dedicated account manager (enterprise)
- Priority response SLA
Business Consulting
Beyond software, we help you think through your business processes — workflow design, reporting setup, and operational strategy tailored to your industry.
- Process mapping and optimization
- Inventory management best practices
- Financial reporting setup
- Multi-branch management strategies
- Growth and scaling guidance
Data & Security Management
We handle backups, security patches, and compliance so you don't have to. Your data is always safe, available, and compliant.
- Automated daily backups
- Disaster recovery procedures
- Access control and audit logs
- Data export and portability
- Compliance with Bangladeshi regulations
How we work with you
A simple, proven process from signup to success.
Discover
We learn about your business, goals, and current workflow.
Configure
We set up the software to match your exact business processes.
Train
Your entire team gets trained and confident before go-live.
Support
Ongoing 24/7 support and continuous improvement.
Ready to get started?
Talk to our team and we'll design the right service package for your business.